Terms & Condition

1. Advance reservation must be made with our reservation office at:-

Tel : 6 03-4143 3006

Fax : 6 03-4143 4006



2. Booking

  • Please note that reservation/ registration is not confirmed by this registration form unless confirmation has been given to you. The rates quoted herein are in Malaysia Ringgit and it can be changed without prior notice.

  • 50% from total package need for FLIGHT booking


3. Confirmation

  • Confirmation of booking shall mean by “Confirmation made together with Full payment, and the payment received by THOLAND WAEY HOLIDAY SDN BHD and We Issued a confirmation details or Exchange Voucher”


4. Mode of Payment/prepayment

  • Payment(s) shall be made to THOLAND WAEY HOLIDAY SDN BHD, Account No. 5648-1000-8746

  • Payment required

a. Upon confirmation 50% of total package price is required

b. And the balance should be settled latest by 30 days before depart to your destination.

  •  All payment are confirmed only when proof was sent to the company. All bookings shall only be valid upon the confirmation of clearance by respective bank or financial institution

5. Ammendment & Cancellation

  • Any cancellation/ amendment will be documented and acknowledged receipt by Tholand Waey Holiday Sdn Bhd, Business Relation Department.

  • Deposit will not returnable if cancellation made within 60 days before tour date. Tholand Waey Holidays Sdn Bhd have right to decide how much money to be return.

  • Any flight ticket that already purchased is not refundable.

  • Deposit STRICTLY non-refundable if cancel without proper or valid reason.

  • All confirmed bookings are STRICTLY non-refundable, non-changeable and non-transferable.

  • Any changes of date or booking are subject to additional fees.

  • No show or cancellation after Guarantee departure are subject to 100% of total amount.

  • Any cancellation within 14 days are subject to 100% of total amount.


Tholand Waey Holiday Sdn Bhd reserve the right to CANCEL or CHANGE the CONFIRMATION BOOKING AND ITINERARY OF THE EVENT if the quota required to the third parties was not achieved, if the information given by the customer was not true, or if there is any changes for the Event whether by our management or other third parties.

Other Remarks:

  • All price and itinerary are subject to change without prior notice if there any currency fluctuation, changes need to be made by local agent and uncertain circumstances that need to be change.

  • In case of the hotel unavailable, other similar hotel shall be provided.

  • Unused tour, sightseeing or accommodation shall not be refund or reduce the price.

  • The price not valid for high season or peak season. The price based on surcharge during that period  

  • Any extension, upgrade, meals, hotels, supplement for flight or etc is subject to surcharge apply